// about
For 3+ years, I spent my days inside ticket audits and KPI dashboards, looking for the one variable that actually explains an outcome — not the one that's easiest to look at. At Genpact, working on the Meta account, that habit turned into a 15% lift in compliance metrics, 98%+ audit accuracy across hundreds of weekly reviews, and an early promotion to Quality Analyst within 18 months. I left in July 2026, and I'm now looking for where that same habit does the most good next — in data, quality, or operations.
// experience
Where I've Worked
Quality Analyst
Genpact India Pvt. Ltd. · Client: Meta, Inc.
- Structured ticket audits against strict SOPs, maintaining 98%+ quality accuracy across hundreds of weekly reviews
- Analysed KPIs and behavioural trends to catch systemic process gaps before they compound, turning insight into recommendations for stakeholders
- Isolated recurring error patterns in audit datasets to build preventive quality measures, raising team performance benchmarks
- Delivered weekly analytical reports to leadership on quality trends, risk areas, and improvement opportunities
Technical Support / IT Support Specialist
Genpact India Pvt. Ltd. · Client: Meta, Inc.
- Built compliance analytical reports in Advanced Excel (pivot tables, conditional formatting, VLOOKUP), driving a 15% improvement in compliance metrics across digital platforms
- Ran in-depth compliance case reviews across Meta and other platforms against accessibility, cybersecurity, and regulatory standards
- Earned an Outstanding Performance Award and early promotion to Quality Analyst within 18 months for handling complex technical compliance edge cases
// technical stack
Technologies I Work With
The stack behind every audit, dashboard, and case study on this page.
Claude
GitHub Copilot
Yes — the last two are in there because I actually build with them, this site included.
Self-Rated Proficiency
// how i work
From Raw Data to a Decision
Audit
Structured ticket reviews against strict SOPs — maintaining 98%+ quality accuracy across hundreds of weekly checks.
Analyze
KPI and behavioural trend analysis to catch systemic gaps before they turn into bigger problems.
Recommend
Turn findings into recommendations, working directly with ops, compliance, and training teams.
Report
Weekly reporting to leadership on quality trends, risk areas, and what to fix next.
// selected work
Featured Projects
Credit Risk EDA
Explored 300,000+ loan applications to find what actually predicts default — external credit score and prior refusals mattered more than income did.
RSVP Movies — SQL Strategy
Queried an 8,000-title, IMDB-scale database to turn genre and rating data into a genre, talent, and partnership strategy.
Kalpataru Atta Mill
Built and deployed the production website for my family's 40-year-old stone-ground flour and spice milling business.
// by the numbers
0K+
Records analysed (Credit Risk EDA)
0%
Compliance metric improvement
0%+
Weekly audit accuracy
0+
Years in data & quality analytics
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View GitHub ProfileLive from GitHub · @bijoykrsarkar